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On successful commissioning and handover of your UPS system, you can rest assured that you are supported by one of the best technical support and maintenance networks in the business.

Every power solution we supply is backed-up by a comprehensive warranty, backed-to-backed with the manufacturer and supported by VPS engineers authorised partners.

Maintenance plans are highly recommended for Riello UPS systems from 5kVA. No matter what the installation, your Riello UPS must be ready to perform at all times, and this can only be truly guaranteed over the full working life of your UPS if it is regularly maintained. Of prime importance is the battery set. This must be in good working order but other consumables also need regular inspection such as fans and over their working life, the DC capacitors within the power circuits. UPS logs also require inspection, to review recorded incidents and alarms, and predict potential future problems.

Through our certified engineers we offer a range of maintenance plans, with full 24-7 technical support and remote monitoring. Our specialist service centre uses the latest UPS monitoring software and maintenance management systems to guarantee that we are always ready to respond to a site incidence, provide support and ensure your UPS system is regularly maintained – 24 hours a day, 365 days a year.

Our Riello maintenance plans include:

Service

Silver

Gold

Platinum

Technical Hotline 24/7

Yes

Yes

Yes

Preventative Maintenance

Yes

Yes

Yes

Remote Monitoring 24/7

Yes

Yes

Yes

Firmware Upgrades

Yes

Yes

Yes

Emergency Response

Yes

Yes

Yes

Labour*

Yes

Yes

Yes

Parts^

Yes

Yes

Yes

Monthly Event/Status Report

option

option

option

Onsite Crash Kit

option

option

option

Response Time

4 clock hour

8 working hours

12 working hours


Note *: all labour is included as covered in the UPS warranty terms and conditions.
Note ^: all parts are included except consumables which are covered by the manufacturer’s warranty.

We can maintain most UPS and generator systems. So please call our service team on 0800 634 3390 or email us at sales@upspowersupplies.co.uk